A message from Michael Swan
CEO of Woodruff Electric Cooperative Corporation

 

By the Community, for the Community
October is National Co-op Month

When you think of October, pumpkins, Halloween and fall foliage naturally come to mind. But October is notable for another reason – it’s National Co-op Month! This is the time of year when cooperatives across the country, including Woodruff Electric Cooperative Corporation, celebrate who we are and more importantly, the members we serve.

Cooperatives are different than other types of businesses. When the market declines to offer a product or service, or does so at a very high price, co-ops intervene to fill the need.

Similar to how Woodruff Electric was built by members who came together to bring electricity to our community, cooperatives are conveners for the common good. Your electric co-op exists to provide safe, reliable and affordable energy to you, the members of the co-op. Equally important is our mission to enrich the lives of the members we serve.

As a co-op, we are well-suited to meet the needs of the community because we are locally governed. Woodruff Electric’s leadership team and employees live right here in the community. Our board of directors, who helps set longterm priorities for the co-op, live locally on co-op lines. These board members have been elected to the position by neighbors like you.

We know our members (that’s you!) have a valuable perspective. That’s why we are continually seeking your input. Whether through community events, our social media channel or the annual meeting, we want to hear from you. Our close connection to the community ensures we get a firsthand perspective on local priorities, thereby enabling us to make more informed decisions on long-term investments.

Another feature that sets our co-op apart from a traditional utility is one of our core principles, “Concern for Community.” We partner with local organizations like schools, food banks, emergency services, local area chamber of commerce, youth empowerment programs and other worthy programs. We participate in the Electric Cooperative Youth Tour, where we take our community’s brightest young people to Washington, D.C. for a week-long immersion to experience democracy in action.

Ultimately, the larger community benefits from these programs because of you and your neighbors. You empower the co-op through your membership and through your participation in and support of these programs.

We hope you will think of Woodruff Electric as more than your local energy provider, but instead as a local business that supports this community and powers economic development and prosperity for the people.

We will continue to learn from our members about their priorities so that we can better serve you – because your electric co-op was built by the community, for the community. 

Protected Customer Plan
(In Compliance with A.P.S.C. General Service Rule 6.18)

 Woodruff Electric Cooperative Corporation’s Protected Customer Plan establishes conditions under which qualifying elderly and/or disabled customers will be given special attention. To ensure protection, procedures for these special customers include:

1. The right to third party notification before termination of service. The designated third party will have the right to receive and provide information regarding the customer’s personal circumstances, but will not be responsible for payment of customer’s bill. The right to third party notification is completely voluntary.
2. At least two attempts to contact in person or by phone at least 72 hours before termination of service.
3. Service will not be terminated when National Weather Service forecasts a minimum daily temperature of 32° F or below and 95° F or above.
4. Upon request Woodruff personnel can offer assistance to qualifying elderly or disabled members wishing to make arrangements with social services agencies for payment of service.

Qualifications may require you to disclose information and furnish documents in connection with the status claimed, and it may be necessary to re-establish eligibility on an annual basis.
Please inquire with a Woodruff Electric customer service representative about registering for our Protected Customer Plan at any of our four offices listed below:

Forrest City          3201 Highway 1 North         870-633-2262
Augusta                779 Highway 64 East            870-347-2431
Moro                     300 North Edrington Rd.     870-768-4821
Barton                   6011 Highway 49                  870-572-2800

Extended Due Date Policy

Woodruff Electric offers an extended due date for consumers whose receipt of certain types of fixed income occurs outside the period between the mail date of the bill and the due date of the bill (usually the 1st through the 22nd of each month). Qualifying consumers may request an extended due date that coincides with your receipt of:

1. Aid to Families with Dependent Children (AFDC) or Aid to the Aged, Blind and Disabled (AABD)
2. Social Security Income
3. Social Security or Veterans Administration disability or retirement benefits.

Woodruff Electric requires verification of these income sources and dates received.
Please contact a customer service representative at one of the following locations for more information on the extended due date:

Forrest City       3201 Highway 1 North         870-633-2262
Augusta             779 Highway 64 East            870-347-2431
Moro                  300 North Edrington Rd.     870-768-4821
Barton                6011 Highway 49                  870-572-2800

Important Notice – 2018 Patronage Capital Assignment

Notice is hereby given to consumers of Woodruff Electric Cooperative Corporation that in accordance with provisions of the bylaws of the Cooperative, patronage capital for the year 2018 has been credited to the patronage capital account of each member.

The capital credited to each member’s account for 2018 was 25.52% of the total amounts (less sales tax and purchased power) paid for electricity purchased from the cooperative during 2018.

A member desiring to know the specific amount of capital credited to his patronage capital account may obtain this information by making a request to the cooperative.