Frequently Asked Questions about

Your Electric Cooperative

Q: Most information published by Woodruff Electric Cooperative refers to members. What persons or organizations are being referred to and what are the benefits and obligations of “membership”?

A: Each person or entity receiving electric service from Woodruff Electric Cooperative is a member of Woodruff Electric Cooperative. This cooperative is a not-for-profit organization formed to provide services at cost to its members. Members of Woodruff Electric pay competitive rates for electric service which generates a profit for the cooperative. These profits are retained and invested in plant and equipment necessary to provide service to members. When prudent financial considerations allow, previously retained profits are refunded to members by way of a capital credit retirement check. Rights and obligations of members arise from a contractual relationship detailed in Woodruff Electric Bylaws provided each member when application for electric service is made.

Q: I sometimes receive a check from Woodruff Electric Cooperative entitled “Capital Credit Refund”. What does this check represent, how is the amount determined and may I expect to receive additional checks in the future.

A: As discussed above, the check represents a return of previously retained profits invested by Woodruff Electric in plant and equipment. The total amount which may be refunded each year is limited by lenders and plant and equipment need of Woodruff Electric. Each member receives a share of the refund based on their usage for the year in which the profits were generated.

Q: What causes my lights to blink?

A: Most temporary power interruptions are caused by equipment on the power lines detecting faults in the electric current and correcting the condition resulting in a momentary interruption. These fault currents are often caused by trees or animals such as squirrels contacting lines. Woodruff Electric works diligently trimming trees and brush to reduce the probability of momentary outages caused by tree contact with lines. If you are experiencing momentary interruptions with regularity, please contact your local office so that the cause of the interruptions can be investigated.

For additional information regarding any of the above information contact any                                                                       local Woodruff Electric Cooperative office.